Our government is focused on making life easier for middle class Canadians. As Minister of Transport, one of my top priorities has been giving air travelers simple, clear, and consistent passenger rights. For far too long, Canadians have had to deal with the stress of long delays at the airport, cancelled flights, overbooking, and lost baggage. Our government took action and introduced a set of regulations designed to put passengers first. Elements of the regulations will come into effect on July 15 and December 15.
Your passenger rights will include:
Clear Communication: Airlines must provide passengers with simple, clear information about their rights, including regular updates on delays and cancellations.
Delays and Cancellations: For long delays or cancellations, airlines must meet a minimum standard of treatment, rebook or refund passengers, and provide compensation of up to $1000 if the problem was within the airline’s control and not safety-related.
Denied Boarding: Airlines must provide up to $2400 in compensation if passengers are denied boarding for reasons within the airline’s control.
Lost or Damaged Baggage: Airlines must provide up to $2100 for lost or damaged baggage, including reimbursement for any baggage fees.
Children: Airlines must facilitate the seating of children under 14 close to an accompanying adult.
Musical Instruments: Airlines must carry musical instruments unless prohibited by safety, size, or weight, and set clear policies for passengers.
These are just some of the ways we are furthering our commitment to defending middle class Canadians. Canadians deserve to be treated fairly while travelling, and they can count on our government to stand up for them.
In the Media